Privacy Policy

Last Updated: March 2026

At Smart Fix Solutions, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or appliance repair services.

1. Information We Collect

We collect information that you provide directly to us when you:

• Fill out our contact form or inquiry form
• Call or message us for appliance repair services
• Book a service appointment
• Communicate with us via WhatsApp, email, or phone

The information we collect may include:

• Personal Information: Name, email address, phone number
• Service Information: Appliance type, issue description, service address
• Technical Information: IP address, browser type, device information (automatically collected)

2. How We Use Your Information

We use the information we collect to:

• Provide and deliver appliance repair services
• Respond to your inquiries and service requests
• Schedule appointments and send service reminders
• Communicate about our services, pricing, and promotions
• Improve our website and customer service experience
• Process payments and maintain transaction records
• Comply with legal obligations and resolve disputes

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted service providers who help us operate our business (e.g., payment processors, Formspree for form handling)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of our business

4. Third-Party Services

Our website uses the following third-party services:

• Formspree: For contact form submissions. Your form data is processed according to Formspree's privacy policy.
• WhatsApp: When you click our WhatsApp button, you'll be redirected to WhatsApp's platform, subject to their privacy policy.
• Google Fonts & Font Awesome: For website typography and icons.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be kept for up to 7 years for warranty and legal purposes.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent for data processing

To exercise these rights, please contact us using the information below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

11. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Navi Mumbai, Maharashtra.